Policies

Please note that all services purchased expire after 90 days

Covid Protocol

Sessions take place outside in the clients East Side, West Side or Downtown Vancouver neighbourhood. Social distancing & masks are required.

Service Area

East Side, West Side & Downtown Vancouver

Payment

To book & secure your sessions, full payment is required via e-transfer. Appointments are not confirmed until payment is received. You can send payment to qandadogtraining@gmail.com


If e-transfer is not an option, you can email the above email address to make other payment arrangements.


Sessions booked without payment or other arrangements will be cancelled. 


Refunds will not be offered, as a small business we hope you can understand the limitations once payment has been made.

To book now please email qandadogtraining@gmail.com

Cancellation Policy

“No shows” or cancelled appointments with less than 48 hours’ notice will be counted as one session. All sessions must be completed within 90 days from the date of purchase. Any sessions not completed within that time frame will be forfeited. Clients may reschedule sessions with 48 hours notice and book within their 90 days.

Photos & Videos

We often take photos and videos (mostly of your dog) & may choose to post on social media.

Contacting Q & A

Preferred form of contact is email at qandadogtraining@gmail.com. Expect a response within 48hrs. The best way to reach us is via email. Will not respond to text messages.

Acceptable Equipment

  • Harness

  • Flat Leash (no retractable's)

  • Muzzles

  • Head Collar

  • Flat Buckle Collar

Unacceptable Equipment

  • Choke Chain Collars

  • Martingale Choke Collars

  • Prong Collars

  • Shock Collar