Policies

Please note that all services purchased expire after 6 months

Covid Protocol

Training sessions can now be held inside your home if you prefer. We are double vaxxed and in order for us to enter your home we will need to see that you are as well. Thank you for understanding.

Service Area

East Side, West Side & Downtown Vancouver

Payment & Bookings

To secure your sessions, full payment is required at the time of checkout.

You can Book Online and pay for a package at time of booking or you can prepay for a package and book at a later date. Please note all packages must be used within 6 months of date of purchase.

 

Refunds will not be offered, as a small business we hope you can understand the limitations once payment has been made.

Cancellation Policy

No shows or cancelled appointments with less than 48 hours’ notice will be counted as one training session. Please try your very best to make all scheduled appointments. Training is a commitment to your dog. All training sessions must be completed within 6 months from the date of signing the policies waiver. Any training sessions not completed within that time frame will be forfeited. 

Photos & Videos

We often take photos and videos (mostly of your dog) & may choose to post on social media. If you like, you have the option to opt out of this on your waiver form.

Contacting Q & A

Preferred form of contact is email at qandadogtraining@gmail.com. Expect a response within 48hrs. The best way to reach us is via email. Will not respond to text messages.

Acceptable Equipment
  • Harness

  • Flat Leash (no retractable's)

  • Muzzles

  • Flat Buckle Collars

Unacceptable Equipment
  • Choke Chain Collars

  • Martingale Choke Collars

  • Prong Collars

  • Shock Collar