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Policies

Virtual & In-Person Coaching

All Initial Consultations are held virtually. If you have concerns about virtual sessions, let us know—we'll do our best to accommodate your needs and suggest the most appropriate options for your training journey!

Payments & Bookings

Please note all sessions must be used within 6 months from the date of purchase. This way, training isn't an afterthought and can remain a top priority for everyone! Additional 60min in person sessions can be added to any package for returning clients that have worked with us within the last year.

Refunds
Refunds will not be offered, as a small business we hope you can understand the limitations once payment has been made.

Cancellation Policy

No-shows or canceled appointments with less than 48 hours' notice will be counted as one training session. Please try your very best to make all scheduled appointments. Training is a commitment to your dog. All training sessions must be completed within 6 months from the date of purchase. Any training sessions not completed within that time frame will be forfeited. 

 

Photos & Videos

We often take photos and videos (mostly of your dog) & may choose to post on social media. If you like, you have the option to opt out of this on your waiver form.

Acceptable Equipment

  • Harness

  • Flat Leash (no retractable's)

  • Muzzles

  • Flat Buckle Collars

Unacceptable Equipment

  • Choke Chain Collars

  • Martingale Choke Collars

  • Prong Collars

  • Shock Collar

  • Slip Lead (should only be used in rescue or vet offices)

Contacting Q&A

Our preferred form of contact is email at qandadogtraining@gmail.com. Expect a response within 48hrs. The best way to reach us is via email. Will not respond to text messages.

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